BOOKS - Books are held at the User Services Desk for patrons to pick up. Patrons will be notified via their UAH email to retrieve the material. If the books are not picked up by the lender's due date, they are returned to the lender. ILL books cannot be sent to you through campus mail.
ARTICLES - Article may be delivered in several ways. The method of delivery to the patron depends on how the material was sent from lender.
1. Hard Copy - Lenders may send the article as paper copy due to publisher and copyright restrictions. The material will be placed at the User Services Desk for patrons to retrieve. Patrons will be notified that material is being held for pick-up.
2. Electronic Delivery - Articles may be forwarded to a patron's UAH email address with instructions on how to access the material via Article Exchange. The material remains available on the server for 30 days and then it is automatically removed and no longer accessible.
3. Electronic Delivery as PDF attachment - Articles may be forwarded to your UAH email address as a PDF attachment.
We cannot provide 24 hour turnaround.
Minimum time: Articles may arrive within 24 hours but allow at leave 7 to 10 working days. Since books are shipped to us via U.S. Mail, UPS or FedEx, allow 10 to 15 working days.
Average time: Probably 5 to 7 days for an article, 7 to 15 for a book.
Maximum time: This can vary from 20 days or longer. We will continue to find a lender for you until we have exhausted all our options.
You'll be notified via your UAH email when the items are ready for pickup.
The interlibrary loan department engages in free or low fee interlibrary loan borrowing for all patrons as much as possible. Charges for ILL are not passed to patrons, but borrowing charges that exceed $25.00 per item may cause requests to be unfilled. Every effort is made to see that ILL requests are filled.
Please sure that you pick up all requested materials when notified as it costs the library and university money to provide this service.