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Chat Reference  

How to use UAHuntsville Salmon Library's Chat Reference services
Last Updated: Jul 30, 2013 URL: Print Guide RSS Updates

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Ask Us Anything!



Using LibChat

Using LibChat to ask us reference questions is easy, and requires no additional software outside of a Flash/Java enabled browser on your end. At various places on our pages, databases, and guides, we have a either a chat widget or a chat button [you should see one such widget to the left of this box]. The button is show below. 

Chat is Online.

When you click on the button, you will be given a window that looks like the one below. In this screen, you can type your name or choose anonymous if you would rather not be identified by name. First name only is fine.

Chat Name

After connecting with a librarian, simply ask your question. There is no proper format required or any proof of status necessary (guests can ask us questions, as well).  The best sort of questions tend to be shorter and to-the-point, since meandering/multi-part questions can sometimes be confusing in the chat format. If the librarian feels that a phone or in-person transaction is better suited to your query's needs, he or she may refer you to that format.

Chat Sample

Once a chat is completed, if you need a transcript for your record (for the links or information contained), then you can click the email icon at the bottom of the chat while it is active, or use the "Email Transcript" option after a chat has been closed.

Chat Transcript

About Me

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Doug Bolden

© 2012 UAHuntsville. All Rights Reserved. Huntsville, Alabama 35899 | 256-824-6530


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