Issue
When you launch EndNote on a Mac or MacBook for the first time, an initial EndNote window may briefly appear before disappearing, giving the impression that EndNote has not opened. However, it has partially opened. During the first launch, you must create a new EndNote library to fully open the program unless you already have an EndNote library file on your computer, in which case you should open that file. On Windows computers, a dialog window appears when EndNote is first opened prompting you to create a new EndNote library, but this is not the case on Macs.
Solution
Congratulations, you’re done! Now, every time you open EndNote, it should open directly into your library. If it does not, follow the steps above and select "Open Library" instead of "New Library."
Issue
Example: one author comes up with full name (Ralph D. Stacey, 2000), whilst all others come up as (Stacey, 2000)
Error Cause: “It is most likely that you have the [same] authors in the various records differently . . . EndNote won’t think they are different authors and “disambiguate” them. R D Stacey, Stacey, R D, Ralph D Stacey or Ralph D. Stacey (with the period) are all interpreted as unique authors. They all need to be exactly the same. Sometimes even a double space or an extra space [anywhere in the author name field] can trigger this.”
Source: leifiversen. (2016, July 16). Format of author name in main text. EndNote Community Board; EndNote. https://community.endnote.com/t/format-of-author-name-in-main-text/281104
Solution
Begin in EndNote:
Go to Word:
Issue
The capitalization for the title of an article in your references page does not match the preferred format for your style guide. For example, APA requires only the first word of a book or article title to be capitalized, along with any proper nouns, initials, and acronyms in a title.
Solution
(please note that you can use these steps to make any adjustments necessary to the settings for a style guide in EndNote)
Begin in EndNote
Go to Word:
The capitalization issues should now be fixed.
Issue
The citation for the journal name for one of your articles has abbreviations in the title instead of the full journal name (or there is a different issue with something in your citation containing abbreviations, incorrect spelling or punctuation, etc.)
Solution
Begin in EndNote:
Go to Word:
Issue
You listed the author or publication year in your sentence, and your in-text citation is still duplicating that information.
Solution
In Word:
Your citation should now be fixed, and all other citations should be unaffected.
Issue
Word has placed your reference/works cited page at the end of the document, per the default location. However, you need to change the location to a different place in the document, such as before the Appendix section.
Solution
Begin in Word:
Go to EndNote:
Return to Word:
Your bibliography should now be in the new location in your document instead of at the end.
Issue
The font, spacing, hanging indent, and/or size of your references page is not what it should be for your References title or the references itself (Times New Roman, double-spaced, 0.5 inch hanging indent, size 12; the title should be Bold)
Solution
Somehow the configuration settings for your bibliography have been changed in Word or EndNote. Try Solution 1 first if all of your references are affected. If only one (or only references of a certain type, such as books) have the wrong formatting, try Solution 2 first.
Solution 1: Adjust the settings in Word
In Word:
Solution 2: Adjust the output settings in EndNote
In EndNote:
Go to Word:
Issue
The alignment of your references page (or references title) is incorrect in Word.
Solution
In Word:
Note: Use the instructions in the Reference Formatting Issues in Word box on this page to make any formatting adjustments first. If that doesn't solve the issue, then adjust the other font settings as needed here (the font settings in the location described in that box override the settings in this style; however, the alignment cannot currently be adjusted in that location).